Reliable IT Support for Ambitious London Businesses.
We keep your technology secure, organised and working quietly in the background - so your team can get on with running the business.
Does any of this sound familiar?
Most of our clients came to us for exactly these reasons. You're not alone - and you don't have to put up with it.
Slow or unresponsive support
You log a ticket and wait. And wait. Nobody calls back until you chase them - by which point the problem has already cost you half a day.
Problems that never quite get fixed
The same issues keep coming back. Your printer, your email, that one folder no one can open. A workaround gets applied - and then it breaks again next month.
Cyber security worries you can't quite quantify
Phishing emails, password policies, Microsoft 365 security settings, backups - you know these things matter, but nobody has ever given you a straight answer about where you actually stand.
Microsoft 365 you're not really using
You're paying for it every month. But you've never had anyone set it up properly, check your security settings, or help you understand what you're actually paying for.
Advice full of jargon, short on answers
Your IT provider speaks in acronyms. You nod along but leave the conversation none the wiser. You shouldn't need a technical degree to understand what's happening with your own IT.
IT holding you back instead of moving you forward
Slow machines. Clunky processes. Systems that don't talk to each other. Your IT should help your business run better - not create an obstacle course for your team every morning.
No obligation. No hard sell. Just a straight conversation.
This is what IT support
should feel like.
When IT is working properly, you barely notice it. You just get on with your day. When something goes wrong, someone picks up the phone. And when it comes to security, you know exactly where you stand.
That's what we've been providing to North London businesses since 2010 — reliable, responsive, plain-English IT support that solves the actual business problem, not just closes the ticket.
About North London IT Support →Responsive helpdesk support
Real people answer the phone - 90% of calls within one minute. When something goes wrong, you'll speak to an engineer, not a chatbot.
Proactive monitoring & maintenance
We don't wait for things to break. Your systems are monitored around the clock so we can fix problems before they ever reach you.
Microsoft 365 - done properly
Many businesses are paying for Microsoft 365 but not using it securely or fully. We configure it properly, protect it, and make sure you're actually getting value from it.
Practical cyber security
Not frightening - practical. We help you understand where your real risks are and put sensible, proportionate protections in place without making life difficult for your team.
Backup & email security you can trust
Your data backed up properly, tested regularly, and recoverable when you need it. Email security that stops threats before they reach your inbox.
Plain-English advice - always
No acronym soup. No jargon. No making you feel like you should already know this. We explain things clearly and help you make sensible IT decisions with confidence.
What we do
Straightforward IT services that keep North London businesses running securely, productively, and without unnecessary drama.
Support that fits your business
Fixed monthly costs. No hidden extras. No long-term lock-in.
Pricing is per user / per month - get a fixed-price quote with no obligation.
Foundation
Solid foundations, done right.
For businesses that need dependable day-to-day IT support, proactive maintenance and essential security controls. Foundation keeps your team supported, your devices maintained and your Microsoft 365 environment looked after.
- Business-hours remote support
- Client portal
- Device monitoring and alerting
- Patch management
- Managed endpoint protection
- Microsoft 365 administration
- User onboarding and leaver processing
- Basic security checks
- Standard response SLA
- Hardware procurement advice
- Regular service check-in
Landmark
Better support, fewer problems.
Our recommended managed IT package for growing businesses that want stronger security, backup oversight, better account management and regular reviews to help prevent issues before they become expensive interruptions.
- Everything in Foundation
- Priority remote support
- Advanced email security
- Microsoft 365 backup monitoring
- Backup health checks
- Quarterly service review
- Asset and licence review
- Improved onboarding and offboarding
- Security awareness guidance
- Vendor liaison for core IT services
- Reduced-rate onsite support
- Basic cyber security improvement plan
Skyline
Complete visibility and resilience.
A strategic, security-led managed IT partnership for businesses that want resilience, compliance readiness and proactive technology guidance as they grow.
- Everything in Landmark
- Highest priority support
- Proactive Microsoft 365 security management
- Intune and device management guidance
- Conditional Access and MFA policy management
- Enhanced security monitoring
- Security awareness and phishing programme
- Backup restore testing
- Cyber Essentials readiness support
- Annual IT roadmap
- Strategic technology review
- Vendor and licence management
- Hardware lifecycle planning
- Dedicated account and service review cadence
Not sure which is right? Talk to us - we'll give you an honest recommendation.
We started NLITS because smaller businesses were getting the worst IT support - slow responses, tech jargon, and providers who disappeared when things went wrong. That's not good enough.
David Roth
Founder, North London IT Support
We set up North London IT Support because businesses deserved better.
I'm David Roth. I've been working in IT support for over 35 years - starting on service desks at some large organisations and progressing into management and consultancy roles. Eventually, I decided that the businesses I cared about most - the smaller ones, the local ones, the ones without a big internal IT department - were the ones getting the least reliable service.
So I started North London IT Support. Based in Muswell Hill, we work with businesses across North London and beyond who want a responsive, honest, plain-English IT partner - not just a helpdesk that closes tickets and moves on.
We're not here to upsell you products you don't need or wrap you in a long-term contract you can't leave. We're here to solve your actual IT problems, keep you secure, and give you straight answers.
What our clients say
"Our website was hacked and we couldn't recover the data. David Roth from North London IT Support helped recover the information and got our website live again in less than three hours. Thanks David!"
"North London IT Support have looked after my ageing network and provided business technical support for the last 18 months. They are very knowledgeable and responsive, explaining things in a way a non-technical person can understand. I would wholeheartedly recommend them."
"Vilius was super helpful with rebuilding my laptop. Nothing was too difficult. I was very happy with the service and highly recommend this business."
Who we work with
We work with all kinds of North London businesses and organisations. What they have in common: they want IT that works, advice they can trust, and a partner who actually understands their business.
Whether you're a five-person accountancy firm in Finchley, a growing charity in Islington, a healthcare practice in Barnet, or a creative agency in Highgate - we've worked with businesses like yours and we understand the pressures you face.
Book a free IT review →How we work
Simple, straightforward, no surprises.
Talk
We start with a conversation. Tell us about your business, your current IT setup, and the problems that are getting in the way. No questionnaires, no jargon - just a straight, honest discussion.
Review
We take a close look at your current setup - your systems, your security posture, your Microsoft 365 configuration, and anything that's causing problems. We identify the risks and priorities.
Plan
We give you a clear, plain-English picture of what we recommend - what needs doing now, what can wait, and what's most important for your business. No unnecessary extras, no padding.
Support
Once we're working together, we onboard you properly, document your environment thoroughly, get your security in order, and provide responsive day-to-day support from people who know your setup.
Not ready to change IT provider yet?
Start with a focused review of your Microsoft 365 setup, Cyber Essentials readiness or AI adoption plans. We'll give you a clear, practical view of risks, costs and next steps — without pressure or hard sell.
Want a clear view of your current setup?
Book a free IT review and we'll help you decide where to focus first.
Book a free IT reviewNot sure whether your IT is helping or holding you back?
Book a free IT review and we'll give you an honest, plain-English picture of where things stand - no obligation, no hard sell, just a straight conversation.
No obligation. No sales pitch. Just practical advice.
Questions we get asked a lot
Do you only support businesses in North London?
Can you take over from our existing IT provider?
Do you support Microsoft 365?
Can you help with cyber security and Cyber Essentials?
Do you offer on-site support?
Do you support Mac and Windows environments?
Can you help if we're not ready for a full managed service contract?
Can you check whether our backups are actually working?
Can you improve our security without making everything difficult for staff?
Have a question we haven't answered?
Ask us directly →