Frequently Asked
Questions

Our home is Muswell Hill and we know North London well - but we support businesses across London and, for remote work, further afield. If you're not sure whether we cover your area, just ask. Chances are we do.

We answer 90% of calls in under one minute. For managed support clients, response times are governed by your SLA - most issues are addressed within the hour. Critical issues are prioritised immediately.

Yes, and we do this regularly. We'll manage the transition carefully, document your environment properly, and make sure there are no gaps in support. A handover doesn't have to be stressful - we've done plenty of them.

Yes. Most issues can be resolved remotely, but when on-site support is needed, we can typically be with you within four working hours for managed clients. We're North London-based, so we're not far away.

Yes - it's one of our core areas. We configure it properly, keep it secure, help with licensing, manage users and devices, and make sure you're actually using it effectively. A lot of businesses are paying for Microsoft 365 features they're not using.

Yes to both, and to mixed environments. Many of our clients run a combination of Windows PCs and Macs, particularly in creative businesses and professional services firms.

Our managed support plans are priced per supported user, per month. This gives you predictable monthly costs and allows the service to scale as your team grows. Use our instant pricing calculator on the pricing page to get an indicative figure.

We keep our contracts straightforward and don't believe in locking people in for the sake of it. Get in touch and we'll explain the terms clearly - no small print surprises.

Yes. We can help prepare your business for Cyber Essentials and work with an assessor partner where formal certification is required. Certification fees and assessment work may be quoted separately.

Yes. Our Foundation package is designed for businesses that need reliable support without committing to a full managed service straight away. We can also start with a free IT review so you understand exactly where you stand.

This is one of the most important questions you can ask - and more often than not, backups that haven't been tested properly aren't working as well as people think. Yes, we review and test backups and give you a straight answer.

Yes - and this is one of our core principles. Good security should be proportionate and practical. It shouldn't stop people doing their jobs. We help you get the right protections in place in a way your team can actually live with.