IT Support Review Pricing
IT Support Review Pricing
Understand what is working, what is being missed and what your business should do next.
Your IT support may appear to be working reasonably well while still leaving gaps in security, resilience, cost control or responsibility.
Our IT Support Reviews range from a free initial conversation to a structured assessment of your support arrangements, technology risks, suppliers and future priorities.
You do not need to be planning an immediate change of IT provider. The purpose is to give you a clearer and more practical view of your current position.
See our IT Reviews & Assessments overview → Book a Free IT Review →
One review is free
The Free IT Support Review is a genuinely free 30-minute conversation — one per organisation.
Paid prices exclude VAT
All North London IT Support consultation, assessment and reporting prices are shown excluding VAT.
Remediation quoted separately
Technical changes, implementation and project work are not included and will be quoted separately.
“From” prices may vary
Prices marked “from” depend on the organisation’s size, sites, suppliers and overall complexity.
Our reviews
Choose the level of review that fits
Start with a free conversation, or move straight to a structured paid assessment.
Free IT Support Review
A short initial conversation for organisations that want an impartial discussion about their current IT support arrangements, recurring concerns and possible next steps.
Included
- One organisation, one 30-minute remote consultation
- Discussion with a business owner or manager
- Overview of the current IT support arrangement
- Discussion of recurring issues and frustrations
- Broad questions about security, backup, Microsoft 365 and costs
- Identification of up to three practical priorities
- Brief follow-up email summarising the discussion
- No administrative or technical access required
Not included
- Technical inspection or testing
- Microsoft 365 administrator access
- Site visit
- Review of invoices, contracts or ticket records
- Detailed written report
- Cyber Essentials, Microsoft 365 or AI readiness reviews
- Backup or disaster-recovery testing
- Remediation, configuration changes or troubleshooting
- Incident response
- Contact with your existing IT provider
Eligibility: one free review per organisation, subject to suitability and availability. Intended for established UK businesses and organisations — not for urgent support incidents or immediate technical troubleshooting.
IT Support Health Check
A focused, structured review of your current IT support arrangements, with one selected focus area, for smaller organisations wanting more than a conversation.
Best suited to
Normally suits one organisation, one main business location, one principal IT provider and up to approximately 25 users. This is a guide rather than an absolute limit — complexity may affect the quotation.
- Initial management consultation
- Review of current support arrangements
- Support hours, escalation routes and responsibilities
- Overview of supported users, devices and systems
- Review of known recurring issues
- High-level review of backup and recovery arrangements
- High-level security responsibility review
- Licence and IT cost observations
- Review of obvious gaps or duplicated services
- One selected focus area
- Plain-English written findings and prioritised recommendations
- 90-day action plan
- Findings meeting
IT Support & Risk Review
A deeper assessment of support, security, resilience and cost for organisations needing more than a single focus area, building on everything in the Health Check.
Best suited to
Normally suits up to approximately 75 users, one or two main sites, more than one stakeholder, a wider range of systems or suppliers, or organisations with repeated support or technology concerns.
- Everything in the IT Support Health Check, plus:
- Wider stakeholder interviews
- Review of support contract and service expectations
- Review of ticket themes or a representative ticket sample where available
- Support response, escalation and communication arrangements
- User onboarding and offboarding responsibilities
- Device and asset-management arrangements
- Server, network, cloud and line-of-business system coverage
- Security ownership and accountability
- Microsoft 365 administration and licensing overview
- Backup, recovery and business-continuity arrangements
- Supplier and third-party dependencies
- Identification of gaps, overlaps and unclear responsibilities
- IT cost and value observations
- Up to three selected focus areas
- Management findings summary and prioritised risk register
- Detailed 90-day improvement roadmap
- Findings workshop and one follow-up call
Where detailed specialist assessment is required, we recommend the appropriate separate review rather than silently expanding the scope of this package.
Choose the Support & Risk ReviewIT Strategy & Supplier Review
A wider review of technology, suppliers, contracts and strategic direction for complicated environments or organisations considering significant change. The final price is confirmed after an initial scope discussion.
Best suited to
May be appropriate for more than approximately 75 users, multiple locations, multiple IT or technology suppliers, hybrid or legacy systems, complicated infrastructure, unclear supplier responsibilities, significant contract renewals, planned growth, or a possible future change of IT provider.
- Leadership and scope workshop
- Wider stakeholder engagement
- Review of the current IT support model
- Current technology and supplier map
- Supplier responsibility matrix
- Review of support contracts, service descriptions and renewal dates
- Review of technology costs and duplicated services
- Review of strategic and operational risks
- Security, resilience and continuity considerations
- Cross-service review of relevant focus areas
- Identification of short-term quick wins
- Management-level findings report and technical recommendations
- Prioritised risk and investment plan
- Twelve-month technology roadmap
- Provider-transition readiness considerations where appropriate
- Management presentation
- Separate implementation or transition proposal where required
Formal tender or procurement management, detailed legal review of contracts, full technical penetration testing, full specialist audits, migration or transition work, remediation, project management and supplier termination or negotiation are not automatically included — these can be scoped separately.
Discuss a Strategic ReviewAll paid prices exclude VAT. Remediation, implementation, licences and project work are not included unless explicitly stated in a written quotation.
Focus areas
Choose where the review should focus
The Health Check includes one focus area; the Support & Risk Review includes up to three.
Microsoft 365 security and cost
A high-level overview of accounts, licences, administrator access, MFA and obvious cost or security concerns.
See the dedicated review →Cyber Essentials readiness
A high-level indication of likely Cyber Essentials gaps and whether a dedicated readiness review may be appropriate.
See the dedicated review →Backup and recovery
A review of documented backup arrangements, responsibilities, coverage and obvious recovery concerns.
See the dedicated review →AI readiness and policy
A high-level discussion of current AI use, staff guidance, data concerns and policy requirements.
See the dedicated review →Support-provider performance
A review of service expectations, escalation, recurring issues, communication and responsibility boundaries.
Devices, servers and network coverage
A high-level review of whether the principal business technology appears to be properly covered and managed.
See the dedicated review →Focus areas included within an IT Support Review are high-level assessments. They do not replace the corresponding detailed Microsoft 365, Cyber Essentials, AI readiness or specialist technical review.
At a glance
Compare the reviews
| Review | Best suited to | Typical organisation | Technical access | Focus areas | Written output | Starting price | Remediation |
|---|---|---|---|---|---|---|---|
| Free IT Support Review | Initial conversation | One 30-minute remote consultation | No technical access | Broad discussion only | Brief follow-up email | Free | No remediation |
| IT Support Health Check | Smaller, straightforward organisation | Normally up to 25 users | Limited access or documentation as agreed | One focus area | Plain-English report and 90-day plan, findings meeting | From £795 + VAT | No remediation |
| IT Support & Risk Review | Growing or more involved organisation | Normally up to 75 users | Wider document and system review | Up to three focus areas | Risk register and detailed 90-day roadmap, workshop and follow-up call | From £1,475 + VAT | No remediation |
| IT Strategy & Supplier Review | Larger, multi-site or complicated organisation | Scope confirmed after discussion | Wider technology, supplier and contract review | Relevant cross-service focus areas | Management report and twelve-month roadmap, leadership presentation | From £2,250 + VAT | No remediation |
Free IT Support Review
Free- Best suited to
- Initial conversation
- Typical organisation
- One 30-minute remote consultation
- Technical access
- No technical access
- Focus areas
- Broad discussion only
- Written output
- Brief follow-up email
- Remediation
- No remediation
IT Support Health Check
From £795 + VAT- Best suited to
- Smaller, straightforward organisation
- Typical organisation
- Normally up to 25 users
- Technical access
- Limited access or documentation as agreed
- Focus areas
- One focus area
- Written output
- Plain-English report and 90-day plan, findings meeting
- Remediation
- No remediation
IT Support & Risk Review
From £1,475 + VAT- Best suited to
- Growing or more involved organisation
- Typical organisation
- Normally up to 75 users
- Technical access
- Wider document and system review
- Focus areas
- Up to three focus areas
- Written output
- Risk register and detailed 90-day roadmap, workshop and follow-up call
- Remediation
- No remediation
IT Strategy & Supplier Review
From £2,250 + VAT- Best suited to
- Larger, multi-site or complicated organisation
- Typical organisation
- Scope confirmed after discussion
- Technical access
- Wider technology, supplier and contract review
- Focus areas
- Relevant cross-service focus areas
- Written output
- Management report and twelve-month roadmap, leadership presentation
- Remediation
- No remediation
What we examine
A broader view of how your IT is really working
The review considers how the different parts fit together, rather than assessing each item in isolation. The areas examined depend on the package and focus areas you choose.
See our IT Reviews & Assessments overviewIT support service and responsiveness
Responsibilities and escalation
User onboarding and offboarding
Devices and asset management
Servers, networks and cloud services
Microsoft 365 administration and licensing
Cybersecurity responsibilities
Cyber Essentials readiness
Backup and disaster recovery
Business continuity
AI use and staff guidance
Supplier relationships
Contracts and renewal dates
Recurring problems and ticket themes
Costs, duplication and value
Technology planning
How this relates to our specialist reviews
An IT Support Review provides a broad assessment of your support arrangements, responsibilities, risks and technology priorities. Where a particular area requires a more detailed investigation, we may recommend one of our dedicated reviews, such as the Microsoft 365 Security & Cost Review, the Cyber Essentials Readiness Review, the AI Readiness & Safe Adoption Review, or a specialist backup, recovery or security assessment.
Paid IT Support Reviews may contain high-level elements of these areas. They do not automatically include every check or deliverable from the dedicated specialist review.
Any recommended additional assessment will be discussed before further work is commissioned.
What you receive
Clear findings and sensible next steps
The purpose of the review is not to produce a large technical document that nobody uses. Recommendations distinguish between urgent risks, sensible short-term improvements, longer-term strategic changes and optional enhancements.
Plain-English findings
Review of current support arrangements
Identified risks and responsibility gaps
Cost and licensing observations
Priority quick wins
Risk register
90-day improvement plan
Twelve-month technology roadmap
Management presentation
Optional quotation for further work
How it works
A clear, guided process
Choose a starting point
Book the free review or speak to us about the most appropriate paid package.
Confirm the scope
We agree the organisation size, systems, suppliers, stakeholders and areas that need attention.
Review the arrangements
We examine the information, documentation and systems included within the agreed package.
Receive clear recommendations
We explain what we found, prioritise the next steps and quote separately for any further assessment or implementation.
What is included in the price?
The prices shown cover the North London IT Support consultation, assessment and reporting service described for the selected package. Unless specifically included in a written quotation, the following are separate:
- Technical remediation
- Configuration changes
- Microsoft licences
- Third-party products
- New equipment
- Migrations
- Project management
- On-site visits
- Penetration testing
- Legal contract advice
- Formal procurement or tender management
- Work outside the agreed scope
Prices marked "from" depend on factors including the number of users, sites and suppliers, the complexity of the technology environment, the availability of documentation, the number of stakeholders, and the depth of investigation required.
No changes will be made to systems or supplier arrangements without separate authorisation.
The review is intended to give you a clear and fair view of your current arrangements. It should not begin from the assumption that your existing IT provider has performed poorly.
Findings will be based on the information, documentation and access made available within the agreed scope. North London IT Support will not contact your incumbent provider or request information from them without your permission.
Information obtained during the review will be treated as confidential and used only to provide the agreed service.
IT Support Review pricing - common questions
What is included in the free review?
Do we need to be planning to change IT provider?
Will you contact our existing IT provider?
Will you need administrator access?
Will you make changes during the review?
Does the IT Support Review include a full Microsoft 365 assessment?
Does it include Cyber Essentials certification?
Can you review our IT costs and contracts?
Can you help us change provider?
Is the free review suitable for an urgent IT problem?
Have a question we haven't answered?
Ask us directly →Not sure which review is right for you?
Tell us approximately how many people are in your organisation, how your IT is currently supported and what has prompted you to seek a review. We will help you choose an appropriate starting point without pushing you towards a larger assessment than you need.
You do not need to know which package you require before contacting us.